Your opportunity
New Relic is looking for a People Operations Partner APJ to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects. You will gain exposure to all facets of HR helping you to grow your career in your position.
What you'll do
  • Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs.
  • Serve as the first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials.
  • Provides accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.
  • Provide tier 1 support for HR applications, benefits, compensation, staffing, and learning in the region
  • Enter and audit employee hires and data changes in Workday
  • Be able to generate and analyze reports from various HR systems
  • Maintain employee files if needed.
This role requires
  • 3-5 years of People Operations experience supporting an international Organization.
  • Experience working in a shared-service environment
  • Experience with ticketing systems is highly desired
  • Proven organizational skills with attention to detail and strong prioritization skills
  • Self-motivated to complete various tasks in a timely manner
  • Must have outstanding customer service skills
  • Must handle sensitive and confidential information with discretion
Bonus points if you have
  • SHRM, PHR, or other HR certifications.
  • Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced excel, Word, etc.).
  • Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira Service Management and ServiceNow).
Is a Remote Job?
Hybrid (Remote with required office time)

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