Do you enjoy working closely with top level management in a fast-paced environment providing specialized IT Desktop support? If you have proven experience providing technology support to high priority End Users, and experience with technical planning and process improvement this would be a great opportunity for you!
As an Urban Desktop Advisor, you will be accountable for the development, implementation, and support of technical and functional solutions for our Duluth and Superior Great Lakes offices.
We are looking to add an individual to our diverse team who shares in our core values of safety, integrity, respect, and inclusion! In return, we offer opportunities to grow and increase your knowledge and skills, and an exciting career filled with competitive benefits and pension package.
Note: Internally this role is referred to as Advisor TIS US North End User Services.
What You Will Do:
Work directly with enterprise business and IT groups including our managed service partners on both technical and functional issues.
Provide coordination and governance for the local managed service Desktop Team to ensure delivery and performance of their service meets operational expectations.
Responsible for 3rd level support, in-depth troubleshooting of technical problems, and knowledge transfer of resolutions back to our managed service partners and other support staff.
Participate in a structured process (requirements gathering, documentation, analysis, validation, and change management) for both continuous improvement of existing processes and technology as well as any new requests for support.
Provide backup support to the executive support team for ELT, BOD, and their administration staff including support for AGMs, Board meetings, offsite meetings, etc.
Self-maintain an acceptable level of up-to-date technical knowledge on trends in the industry, and how those translate into current and future solutions relevant to Enbridge needs.
Who You Are:
Degree or Diploma in an IT or Telecommunications-related field. An equivalent combination of education and experience will be considered.
4+ years of progressive experience in an IT desktop support role within a large corporation.
Exceptional technical troubleshooting skills and previous experience with process improvement.
Recent experience supporting Senior level personnel and events within a corporate environment.
Possess Strong knowledge and understanding of existing and emerging technologies relating to all levels of end user support.
Exceptional interpersonal, verbal, and written communication, and collaboration skills. Must be able to explain technology concepts and issues in a manner that high priority business stakeholders understand.
Enbridge’s vision is to be the leading energy delivery company in North America. We deliver the energy people need and want—to heat their homes, to keep their lights on, to keep them mobile and...
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